Home
Two visits a year for a house or condo with one system.
- Visits2: March and September
- WindowNext business day
- LaborDiscounted on repairs
- Each added systemSet in your agreement
Billed once a year.
Henderson, Nevada
Cooling for the house. Cold for the kitchen.
Abney Air & Refrigeration is four people in Henderson. We repair home air conditioning and restaurant refrigeration, put the quote in writing before work starts, and print the hours we answer on every page.
Where is it failing?
On the record
License, insurance and bond, in plain words
Nevada licenses contractors by class. Ours is C-21, refrigeration and air-conditioning. Each line below is a number you can look up or a paper we hand you.
State license
C-21 Refrigeration and Air-ConditioningVerify
NV License no. 000000 · Nevada State Contractors Board
The Nevada class for refrigeration and air-conditioning contractors. It covers repair and replacement of cooling equipment, not plumbing, gas or electrical service work.
EPA Section 608 refrigerant handling
U.S. Environmental Protection Agency
The EPA card federal rules require to handle refrigerant. Our technicians carry it.
Insurance and bond
General liability insurance
Pays for damage to your building or equipment caused by our work. A certificate goes to you or your landlord on request.
Contractor's license bond
Nevada State Contractors Board
A surety bond filed with the board. It backs a customer's valid claim against our work.
City and EPA
Henderson business license
NV Business license no. 000000 · City of Henderson
The city license to do business from our Henderson shop.
The firm
Veteran owned
What we fix
Two kinds of cold, one crew
The same four people work on both, so a restaurant's cooler and a family's AC get the same diagnosis, the same written quote and the same test before we leave.
Home air conditioning
Repair of split systems, package units and heat pumps in houses and condos. We find what failed, quote the repair in writing, and test the system before we leave.
Not cooling, short cycling or iced coils
Capacitors, contactors, fan motors and thermostats
Refrigerant leaks located before anything is added
Restaurant refrigeration
Walk-in coolers and freezers, reach-ins, prep tables and ice machines. We work around your service, and we tell you what to do with product while we diagnose.
Warm walk-ins and freezers that will not hold temperature
Evaporator and condenser fan motors, defrost and controls
Ice machines that stop making or stop releasing ice
A call, step by step
What happens after you call
No "soon" and no surprise at the door.
- 01
Step 1: You call or text
Melody or Carlton asks what is running, what is warm, and how long it has been that way. A photo of the nameplate helps.
- 02
Step 2: We give you a window
A time range for the visit, not a vague promise. If the schedule is full we say so and tell you when the next opening is.
- 03
Step 3: We diagnose first
Gauges, meter and a look at the whole system, so the first part we name is the one that failed.
- 04
Step 4: The quote is in writing
Parts, labor and what the repair does not cover, in a text or email you can read. We start when you say yes.
- 05
Step 5: Repair and test
We run the system until it holds temperature, then show you the readings.
- 06
Step 6: You keep the report
What we found, what we did and what to watch, sent the same day.
Plans
Two plans, and the year is set
One price a year for each. A plan is not insurance: parts, refrigerant and repairs are quoted separately, in writing.
Kitchen
Four visits a year for up to two refrigeration units.
- Visits4: every quarter
- WindowSame day before 10 a.m.
- LaborDiscounted on repairs
- Each added unitSet in your agreement
Billed once a year.
To cancel, call or text before your renewal date. We text a reminder 30 days ahead.
Honest hours
The hours we staff, and what happens outside them
Four people cannot answer a phone all night, and we will not pretend to. This is what each kind of call gets.
| When | A plan kitchen calls | A home calls |
|---|---|---|
| Monday to Friday, 6 a.m. to 6 p.m. | A plan kitchen callsPhone answered, and plan kitchens are first on the day's route. | A home callsPhone answered. Same-day visit when the call comes before noon and the route has room. |
| Saturday, 7 a.m. to 2 p.m. | A plan kitchen callsPhone answered. A technician is on call for a warm cooler. | A home callsPhone answered. A visit when someone is free. |
| Weeknights after 6 p.m. | A plan kitchen callsCarlton answers when he can. Plan kitchens are called back first. | A home callsVoicemail, returned by 7 a.m. |
| Sunday | A plan kitchen callsClosed. Leave a message and we return it first thing. | A home callsClosed. Voicemail, returned Monday morning. |
Who answers
Carlton Abney left the Army and opened a shop that fixes cold
Four people: Carlton on the license, Analilia in the kitchens, Jomar on houses and Melody on the phone.
Carlton spent his Army years keeping cooling equipment running, and he opened the shop when he settled in Henderson. The phone you reach is the shop's, not a call center, and the person who quotes the job is the person who stands behind it.
The person who quotes is the person who answers for the work
Written quote before any repair
A test and a report before we leave
Customers
What customers say
“Our walk-in was at 52 degrees before lunch. Analilia found a dead evaporator fan motor, quoted it by text, and we were back under 38 before the dinner rush.”
Cristal E.Taqueria owner, Cadence
“Jomar showed me the gauge readings and the dirty coil, and told me the system was fine apart from a capacitor. The text quote was exactly what I paid.”
Donald N.Homeowner, Green Valley
“I called on a Saturday morning and Melody gave me a two-hour window. Jomar arrived inside it.”
Lucy Y.Homeowner, Anthem
“They keep our ice machine on the kitchen plan. Four visits a year and a written report each time. Easy to hand to the health inspector.”
Jonathon G.Cafe owner, Whitney Ranch
Sample reviews.
Service area
Where the van goes
Henderson and the southeast side of the valley. Four people can only be in so many places in a day, so we keep to a short list.
Henderson
- Green Valley
- Anthem
- Cadence
- Whitney Ranch
- Black Mountain
- Sunridge
Southeast valley
- Coronado Ranch
- Mission Hills
- Gibson Springs
We do not work in Summerlin, North Las Vegas or Boulder City on a normal day. If you are outside the list, call: we will say yes or point you to a firm that goes there.
ZIP codes: 89002, 89011, 89012, 89014, 89015, 89044, 89052, 89074, 89119, 89120, 89121, 89122, 89123, 89139, 89141
Questions
Before you call
What does a C-21 license cover?
C-21 is the Nevada class for refrigeration and air-conditioning contractors. It covers repair and replacement of cooling equipment. It does not cover plumbing, gas piping or electrical work beyond the equipment's own connection, so we say so when a job needs another trade.
Do you answer calls at night?
Not around the clock. The shop phone is staffed Monday to Friday 6 a.m. to 6 p.m. and Saturday 7 a.m. to 2 p.m. After that, Carlton answers when he can, and plan kitchens are called back first. Our hours page says exactly what to expect.
What does a visit cost?
We quote the visit fee when you call and again in writing at the door. If you approve the repair, the fee is credited toward it. Parts, refrigerant and labor for the repair are quoted before we start.
Is the plan the same as insurance?
No. A plan is a service agreement: scheduled visits, a priority window and a labor discount with terms. It does not pay for parts or repairs, and the plans page lists what is and is not included.
Do you replace equipment or only repair it?
Both. When a repair no longer makes sense we say so, show you the numbers, and quote a replacement in writing. You decide, and nothing is ordered until you do.
My walk-in is warm. What do I do first?
Keep the door closed, check that the unit has power, and note the temperature on the thermometer. Then call. Our restaurant page lists when to move product and what to tell us on the phone.
Send it to the shop
Tell us what is failing
A few details help us send the right person with the right parts. Melody or Carlton calls you back during staffed hours.
Phone(702) 555-0102
Text(702) 555-0102
Hours
- Monday – FridayToday
- 6 a.m. – 6 p.m.
- SaturdayToday
- 7 a.m. – 2 p.m.
- SundayToday
- Closed
After 6 p.m. and on Sundays, Carlton answers when he can. Plan kitchens are called back first.